Refund policy

Last Updated: July 5, 2026

Thank you for shopping with Aurivya.

Due to the nature of our business and our order fulfillment process, all sales are final. Once an order has been placed, it is immediately processed with our suppliers and cannot be canceled, refunded, or exchanged.

No Refunds

We do not offer refunds for:

  • Change of mind
  • Incorrect items ordered by the customer
  • Buyer’s remorse
  • Delays caused by shipping carriers
  • Refused or undeliverable packages due to an incorrect shipping address provided by the customer

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your claim and, if approved, arrange a replacement or another appropriate resolution at our discretion.

Lost Packages

If your package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the shipping carrier and check with neighbors or their local post office. Once an order has been marked as delivered, Aurivya is not responsible for lost or stolen packages.

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact our customer support team before placing your order.

By completing a purchase on our website, you acknowledge that you have read and agreed to this Refund Policy.